Frequently asked questions

All prices on this store are shown and charged in US Dollars (USD).

You can pay by major debit and credit card at the secure checkout. Card details are entered on our payment provider's secure page and are never stored on our servers. Your statement will show MXPH PANTRY.

If your order has not yet shipped, contact us as soon as possible and we will do our best to amend or cancel it. Once shipped, the returns policy applies.

Orders are dispatched from the United Kingdom and we ship internationally. Delivery times vary by destination — see our Shipping & Delivery policy for estimates.

Shipping is a flat $6.95 and free on orders over $55. The exact cost is shown at checkout.

Yes. Once your order ships we email a tracking number so you can follow its progress.

Most items can be returned within 14 days of delivery if unused and in their original packaging. For hygiene reasons, food-contact items can only be returned if unopened. See our Returns & Refunds policy for full details.

Yes. We use BPA-free food-grade plastics, borosilicate glass and food-grade silicone. Each product page lists the material and care guidance, including safe temperatures and cleaning.

Glass items are packed to protect against breakage. If something arrives damaged, contact us within 48 hours with photos and we'll arrange a replacement or refund.

Yes. We supply our retail products in volume to cafés, restaurants, hotels, property managers and offices. Request a quote on our Bulk Orders page. We do not provide installation or on-site services.