Privacy Policy

1. Who we are

This store, MXPH Pantry, is operated by MX PLUMBING AND HEATING LIMITED, a company registered in England and Wales under company number 04322850, with its registered office at Livesey Spottiswood, 17 George Street, St Helens, Merseyside, WA10 1DB, United Kingdom. For the purposes of UK and EU data protection law, we are the data controller for the personal data described in this policy.

You can contact us about privacy at any time at support@mxph.shop.

2. Data we collect

Order and contact details: name, email address, postal address, phone number and order reference.
Enquiry details: the information you submit through our contact and bulk-order forms.
Transaction details: the products you buy and amounts paid. Card numbers are handled by our payment provider and are not stored by us.
Technical data: basic device and usage information, such as IP address and pages viewed, collected through essential and (where consented) analytics cookies.

3. How we use your data

To process, fulfil and deliver your orders.
To respond to your enquiries and provide customer support.
To handle returns, refunds and warranty matters.
To prevent fraud and keep our store secure.
To meet our legal, accounting and tax obligations.
To send service messages about your order, and — only with your consent — occasional marketing you can opt out of at any time.

4. Legal bases for processing

We rely on the following legal bases under UK/EU GDPR: performance of a contract (to fulfil your order), legal obligation (to keep tax and accounting records), legitimate interests (to secure and improve our store and prevent fraud), and consent (for optional marketing and non-essential cookies).

We share personal data only with service providers who help us run the store, under contracts that require them to protect your data. These include payment processors, shipping and fulfilment partners, email and hosting providers, and, where enabled, analytics providers. We do not sell your personal data. Where data is transferred outside the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.

6. Payments

Card payments are processed by our third-party payment provider. Your full card details are entered on the provider's secure environment and are never stored on our servers. We receive only the information needed to confirm and reconcile your payment.

7. Cookies

We use essential cookies that are required for the store and your cart to function. With your consent we may also use analytics cookies to understand how the store is used so we can improve it. You can control non-essential cookies through your browser settings.

8. Data retention

We keep order and transaction records for as long as required to provide our service and to meet legal, tax and accounting obligations (typically up to seven years). Enquiry data is kept only as long as needed to handle your request and a reasonable period afterwards.

9. Your rights

Subject to applicable law, you have the right to access, correct, delete or port your personal data, to restrict or object to certain processing, and to withdraw consent at any time. To exercise any of these rights, email support@mxph.shop. You also have the right to complain to the UK Information Commissioner's Office (ICO) or your local supervisory authority.

10. United States / California residents

If you are a California resident, you may request the categories and specific pieces of personal information we have collected, request deletion, and opt out of any "sale" or "sharing" of personal information. We do not sell your personal information. You will not be discriminated against for exercising these rights. Submit requests to support@mxph.shop.

11. Contact us

MX PLUMBING AND HEATING LIMITED
Livesey Spottiswood, 17 George Street, St Helens, Merseyside, WA10 1DB, United Kingdom
Email: support@mxph.shop
Phone: +44 7311548362